Clearing device cache and data

Over time, cached files on your device can become corrupted and cause streaming or login issues. Clearing the cache and data can help.

⚠️Note: Clearing data may sign you out of the app. You will need your User ID and password to sign in again.⚠️

Android phone or tablet

1. Go to Settings

2. Tap Apps → Kaeri TV → Storage

3. Tap Clear Cache

4. If problems continue, tap Clear Data（or Clear Storage）

Some Android models may not show these options for all apps.

Android TV

1. Go to Settings → Applications → Kaeri TV

2. Select Clear Cache

3. If problems continue, select Clear Data

Amazon Fire TV / Fire TV Stick

1. Go to Settings → Applications → Manage Installed Applications → Kaeri TV

2. Select Clear Cache

3. If problems continue, select Clear Data

   
   

Fire tablet

1. Go to Settings → Applications → Manage Installed Applications → Kaeri TV → Storage

2. Select Clear Data or Clear Storage

3. Then select Clear Cache

Windows or Mac

Uninstall the app, then download and install it again from our Download page.

iOS

Clearing cache is usually not available in the same way, so the practical fix is restarting first, then reinstalling in View Navigator if needed.

Before reinstalling (recommended)

Please first try:

• Restart your device

• Close and reopen the View Navigator app completely (make sure it is not running in the background)

This is because reinstalling may remove saved replays.

If it still doesn’t work: reinstall Kaeri TV in View Navigator

1. Open View Navigator

2. Press the file button

3. In Manage Web Pages, delete Kaeri TV

4. Press “+” at the bottom-right corner

5. Enter the Kaeri TV link shown on our Download page, then allow it to download and install

6. Open Kaeri TV in View Navigator and sign in again

⚠️Kindly note: Reinstalling will remove all your saved replays.⚠️

Before reinstalling, we recommend you try restarting your device or closing and reopening View Navigator first.

After clearing cache or data

• Open the Kaeri TV app

• Sign in with your User ID and password

• Try playing a video again