Clearing device cache and data

Temporary data is often stored on devices to help with overall performance. Over time, these cached files can get corrupted and lead to streaming issues.

Select your device below to learn how to clear your cache and help with performance stability:

• Android phone and tablet

• Android TV

• Fire TV and Fire TV Stick

• Fire tablets

If you’re still having trouble after clearing your device’s cache, these video playback troubleshooting steps may help. For even further assistance, please contact us via email or WhatsApp. https://www.kaeritv.com/contact-us

Android phone and tablet

You can only clear Kaeri TV cached data on select Android models. Please follow the steps below if available:

1. From the home screen, go to Settings

2. Tap Apps > Kaeri TV > Storage

3. Tap both Clear Cache and Clear Data

Android TV

1. Go to Settings > Applications > Kaeri TV

2. Select both Clear Cache and Clear Data

Fire TV and Fire TV Stick

1. Go to Settings > Applications > Manage Installed Applications > Kaeri TV

2. Select both Clear Cache and Clear Data

Fire tablets

1. Go to Settings > Applications > Manage Installed Applications > Kaeri TV > Storage

2. Select Clear Data or Clear Storage, then select Clear Cache