Over time, cached files on your device can become corrupted and cause streaming or login issues. Clearing the cache and data can help. ⚠️Note: Clearing data may sign you out of the app. You will need your User ID and password to sign in again.⚠️ Android phone or tablet Go to Settings Tap Apps → Kaeri TV → Storage Tap Clear Cache If problems continue, tap Clear Data（or Clear Storage） Some Android models may not show these options for all apps. Android TV Go to Settings → Appli

If Kaeri TV videos won’t play or streaming looks unstable, please try the steps below in order. After each step, try playing the video again. Quick checks Make sure you are using a supported device（see our Download page） Make sure your internet connection is stable（see Internet connection problems） Make sure you are signed in with the correct User ID and password If the issue still happens Force close and reopen the Kaeri TV app Restart your streaming device If you’re using H

Internet Connection Problems Slow or unstable internet can cause buffering, freezing, or poor playback quality. Recommended speed For the best experience, we recommend at least 5.0 Mbps for HD streaming. What to do first Close other apps (especially apps using streaming or network data) If you’re using Wi‑Fi, move your device closer to the router If possible, connect using an Ethernet cable Power off and restart your modem/router (power cycle) Restart your streaming device, t

I can’t sign in If you can’t log in to Kaeri TV, please check the following: Make sure you are using the correct User ID and password from your welcome email Confirm your subscription is still active If you forgot your password, please contact us so we can help you reset it If you recently subscribed, please allow up to 24 hours for the email to arrive If you still can’t sign in, contact us and include: Your User ID What device you are using (e.g. iPhone / Android phone, Fire