Troubleshooting playback and streaming issues
Updated: Aug 4
If Kaeri TV videos won’t play or streaming looks unstable, please try the steps below in order. After each step, try playing the video again.
Quick checks
Make sure you are using a supported device（see our Download page）
Make sure your internet connection is stable（see Internet connection problems）
Make sure you are signed in with the correct User ID and password
If the issue still happens
Force close and reopen the Kaeri TV app
Restart your streaming device
If you’re using HDMI, check the HDMI connection and make sure the cable/port are secure
Test streaming on another device (if possible)
Uninstall and reinstall the Kaeri TV app
If you still can’t watch after trying the steps above, please contact us.
Still need help?
Email: service@kaeri.tv
WhatsApp: Message us
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