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I can’t sign in (User ID / password / subscription)

Kaeri TV Production

Sep 3, 2022

1 min read

Updated: Aug 4

I can’t sign in

If you can’t log in to Kaeri TV, please check the following:

Make sure you are using the correct User ID and password from your welcome email
Confirm your subscription is still active
If you forgot your password, please contact us so we can help you reset it
If you recently subscribed, please allow up to 24 hours for the email to arrive

If you still can’t sign in, contact us and include:

Your User ID
What device you are using (e.g. iPhone / Android phone, Fire TV Stick, Windows PC)
What happened (e.g. error message, blank screen, incorrect password prompt)

Email: service@kaeri.tv

WhatsApp: Message us

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Clearing device cache and data

Over time, cached files on your device can become corrupted and cause streaming or login issues. Clearing the cache and data can help. ⚠️Note: Clearing data may sign you out of the app. You will need

Troubleshooting playback and streaming issues

If Kaeri TV videos won’t play or streaming looks unstable, please try the steps below in order. After each step, try playing the video again. Quick checks Make sure you are using a supported device（se

Internet connection problems

Internet Connection Problems Slow or unstable internet can cause buffering, freezing, or poor playback quality. Recommended speed For the best experience, we recommend at least 5.0 Mbps for HD streami

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I can’t sign in (User ID / password / subscription)

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