Internet connection problems

Internet Connection Problems

Slow or unstable internet can cause buffering, freezing, or poor playback quality.

Recommended speed

For the best experience, we recommend at least 5.0 Mbps for HD streaming.

What to do first

1. Close other apps (especially apps using streaming or network data)

2. If you’re using Wi‑Fi, move your device closer to the router

3. If possible, connect using an Ethernet cable

4. Power off and restart your modem/router (power cycle)

5. Restart your streaming device, then try again in Kaeri TV

Internet speed tests

If your device doesn’t have a built-in speed test, you can test on another device while both devices are on the same network, then compare the result with our recommendation.

If you still can’t watch smoothly, please try the “Playback and streaming issues” steps.

Still need help?

Email: service@kaeri.tv

WhatsApp: Message us