If Kaeri TV videos won’t play or streaming looks unstable, please try the steps below in order. After each step, try playing the video again. Quick checks Make sure you are using a supported device（see our Download page） Make sure your internet connection is stable（see Internet connection problems） Make sure you are signed in with the correct User ID and password If the issue still happens Force close and reopen the Kaeri TV app Restart your streaming device If you’re using H

Internet Connection Problems Slow or unstable internet can cause buffering, freezing, or poor playback quality. Recommended speed For the best experience, we recommend at least 5.0 Mbps for HD streaming. What to do first Close other apps (especially apps using streaming or network data) If you’re using Wi‑Fi, move your device closer to the router If possible, connect using an Ethernet cable Power off and restart your modem/router (power cycle) Restart your streaming device, t

View the app security settings on your Mac By default, the security and privacy preferences of your Mac are set to allow apps from the App Store and identified developers. ​ In System Preferences, click Security & Privacy, then click General. Click the lock and enter your password to make changes. Select App Store under the header “Allow apps downloaded from.” 1. Open System Preferences. 2. Go to Security & Privacy. Click the Open Anyway button in the General panel to confirm

I can’t sign in If you can’t log in to Kaeri TV, please check the following: Make sure you are using the correct User ID and password from your welcome email Confirm your subscription is still active If you forgot your password, please contact us so we can help you reset it If you recently subscribed, please allow up to 24 hours for the email to arrive If you still can’t sign in, contact us and include: Your User ID What device you are using (e.g. iPhone / Android phone, Fire