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  • Writer's pictureKaeri TV Production

Performing a power cycle

Updated: Sep 3, 2022

Completely powering off your streaming device and restarting can be useful to refresh your connection, especially if you’re not meeting our internet speed recommendations.


To perform a power cycle, follow these steps:


  1. Turn off the device you're using to watch Kaeri TV

  2. Turn your modem and router off and disconnect them from the power source

    • This step isn't relevant if you are using cellular data via your mobile carrier

  3. Wait at least 30 seconds then restart your modem, router, and streaming device

  4. Open Kaeri TV and try streaming again

Additional troubleshooting can also help improve your internet connection and resolve common playback issues.


Still need help? Please contact us via email or Whatsapp for further assistance.




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