top of page
< Go Back to Previous Page
  • Writer's pictureKaeri TV Production

Performing a power cycle

Updated: Sep 3, 2022

Completely powering off your streaming device and restarting can be useful to refresh your connection, especially if you’re not meeting our internet speed recommendations.

To perform a power cycle, follow these steps:

  1. Turn off the device you're using to watch Kaeri TV

  2. Turn your modem and router off and disconnect them from the power source

    • This step isn't relevant if you are using cellular data via your mobile carrier

  3. Wait at least 30 seconds then restart your modem, router, and streaming device

  4. Open Kaeri TV and try streaming again

Additional troubleshooting can also help improve your internet connection and resolve common playback issues.

Still need help? Please contact us via email or Whatsapp for further assistance.

115 views0 comments

Related Posts

See All

Clearing device cache and data

Temporary data is often stored on devices to help with overall performance. Over time, these cached files can get corrupted and lead to streaming issues. Select your device below to learn how to clear

Troubleshooting playback and streaming issues

Several issues can be a factor in video playback errors and stream quality. If you’re having problems, we recommend first reviewing and verifying the following: Streaming device is supported: verify t

Internet connection tests

A consistent internet connection allows for the best streaming experience on Kaeri TV. To test the speed of your internet connection and ensure it meets our recommendations, first select your type of


Commenting has been turned off.

Can’t find the answers you’re looking for? We’re here to help.

Chat with Us

Email Us

bottom of page